Summer Internship - Desktop Technician

This internship is designed to give you practical exposure to the tools, workflows, and expectations of a professional IT support environment. You’ll build experience in client-focused IT service delivery, helpdesk troubleshooting and issue resolution, Windows workstation support, hardware, software, and peripheral setup, ticketing systems and service operations, technical documentation and process adherence, time management, scheduling, and service expectations, escalation workflows and team-based technical support.

Requirements

• A student, recent graduate, or early-career professional interested in Information Technology, Computer Science, Cybersecurity, or a related field.
• Strong interest in IT support, desktop services, technical troubleshooting, or managed services.
• Strong attention to detail and willingness to learn.
• Good communication, organizational, and client service skills.
• Ability to manage tasks, follow processes, and work in a fast-paced team environment.
• Professionalism, reliability, and punctuality.
• Basic knowledge of Windows computers, software, hardware, and peripherals.
• Some experience troubleshooting or working with computers preferred.
• Basic understanding of networking concepts preferred.
• Customer service experience preferred.
• Formal education, technical training, or progress toward an associate degree or IT certification preferred.
• Microsoft, CompTIA, or other relevant IT certifications achieved or in progress preferred.
• Familiarity with or interest in supporting networked computer environments based on PC and Microsoft technologies.