Scaled Customer Success Specialist
MaintainXMontreal, Quebec, Canada • Toronto, Ontario, Canada • Raleigh, North Carolina, United States • Miami, Florida, United States
Posted March 17, 2026
Full Time
About the Company
MaintainX is a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities.
Job Description
MaintainX is hiring a Scaled Customer Success Specialist to manage a large portfolio of customers using a system-led approach to drive product adoption, retention, and expansion. The ideal candidate has 2+ years of experience in Customer Success, Account Management, Business Development, or a customer-facing role, and experience working with data and analytics. The role requires a strong analytical and problem-solving skills, with the ability to translate insights into action.
Requirements
- 2+ years of experience in Customer Success, Account Management, Business Development, or another customer-facing role.
- Experience working with data or analytics to inform decisions and prioritize customer engagement.
- Experience in an industrial environment (e.g., shop floor experience, working with frontline teams, manufacturing, engineering background).
- Comfortable working with customer success platforms, CRM tools, or automation systems (Gainsight, Salesforce, Outreach, Gong, etc.).
- Strong analytical and problem-solving skills, with the ability to translate insights into action.
Benefits
- Competitive salary
- Meaningful equity opportunities
- Healthcare
- Dental
- Vision coverage
- 401(k) / RRSP enrollment program
- Take what you need PTO