Technical Support Representative - Argentina

MaintainX is looking for a Technical Support Representative based in Argentina who can provide fast, clear, and genuinely helpful support to customers.

Requirements

• 3+ years of full-time experience in customer support or technical support for a software product
• Hands-on experience troubleshooting software issues, comfortable digging into a problem rather than just passing it along
• Confident conducting screen share sessions to walk customers through solutions in real time
• Excellent written and verbal communication, able to explain technical concepts clearly to non-technical users
• Strong time management, organizational skills, and ability to manage multiple priorities in a fast-paced environment
• Experience with CRM and help desk tools; Intercom and Zendesk experience is a plus
• Comfortable with basic web/app troubleshooting concepts (e.g., cache clearing, connectivity issues, permissions) and proficient in Microsoft Excel
• BSc/BEng degree or equivalent preferred; Spanish language skills are an asset

Benefits

• Competitive salary
• Take what you need PTO