MaintainX is looking for a Technical Support Representative based in Argentina who can provide fast, clear, and genuinely helpful support to customers.
Requirements
- 3+ years of full-time experience in customer support or technical support for a software product
- Hands-on experience troubleshooting software issues, comfortable digging into a problem rather than just passing it along
- Confident conducting screen share sessions to walk customers through solutions in real time
- Excellent written and verbal communication, able to explain technical concepts clearly to non-technical users
- Strong time management, organizational skills, and ability to manage multiple priorities in a fast-paced environment
- Experience with CRM and help desk tools; Intercom and Zendesk experience is a plus
- Comfortable with basic web/app troubleshooting concepts (e.g., cache clearing, connectivity issues, permissions) and proficient in Microsoft Excel
- BSc/BEng degree or equivalent preferred; Spanish language skills are an asset
Benefits
- Competitive salary
- Take what you need PTO