CLARK | Operations Supervisor - Business-to-Business

The Operations Supervisor will oversee a team of advocates and ensure the sales operation is meeting/exceeding targets, goals, and operational KPIs. They will drive a winning Sales Culture and partner with operational team leads to capture customer insight and share with Microsoft.

Requirements

• Oversee and supervise a team of advocates
• Attend required training sessions
• Drive a winning Sales Culture
• Track sales performance
• Present business reviews with Microsoft
• Partner with operational team leads
• Continually review individual sales agent performance
• Identify and manage sales leads
• Partner with Trainers and Coaches
• Support delivery of sales methodologies
• Manage delivery of content
• Adjust or create content
• Coordinate with Trainers and Coaches
• Design and implement agent incentive model
• Coordinate with management
• Ensure Sales teams have access to content
• Change agent - drive the evolution of the Sales site culture
• Acquire and transfer knowledge of tools and workflow processes
• Assist in developing and streamlining procedures
• Coach, motivate, reward, counsel, and assist with disciplinary actions
• Assist agents with customer interaction
• Ensure open flow of communication
• Ensure uniform understanding and adherence to policies
• Supervise and monitor agent attendance, performance, and productivity
• Prepare and ensure accuracy of reports
• Conduct employee briefings and meetings
• Monitor system performance
• Conduct agent observation and provide feedback
• Assist in the development and tracking of employee incentive programs
• Ensure completion of departmental duties/task in the absence of subordinates/co-workers
• Perform other duties as assigned

Benefits

• Health insurance
• Life insurance
• Paid time off
• 401(k) matching