(Senior) Subject Matter Expert - Customer Enablement DACH region (m/w/d)

Maltego is seeking a Subject Matter Expert (SME) for Customer Enablement in the DACH region to own the enablement journey for government and commercial customers, providing training, advice, and ongoing support to help users get the most from Maltego's solutions.

Requirements

• Customer enablement: Lead training sessions for customers in English and German, tailoring content to the needs of government and commercial clients.
• Trusted advisor: Serve as the primary SME point of contact for Maltego customers in the DACH region.
• Demonstrate and educate: Deliver advanced product demonstrations, scenario-based workshops, and best practices for leveraging Maltego products and data sources in cyber investigations and OSINT.
• Drive adoption and retention: Measure and monitor customer utilization and adoption benchmarks, proactively engage at-risk accounts, and support account retention and expansion.
• Collaborate cross-functionally: Partner closely with Sales, Account Management, Product, and Engineering teams to ensure seamless customer engagement, roadmap alignment, and feedback integration.
• Develop content and use cases: Create and maintain training materials, documentation, and best practice guides. Contribute to development of government and commercial use cases and case studies that demonstrate value.
• Voice of the customer: Act as an advocate for customers internally, providing actionable insights that influence product development and account strategy.
• Represent Maltego: Attend and present at industry events, working groups, and conferences to build credibility, strengthen brand presence, and share thought leadership.
• Stay current: Continuously expand expertise in OSINT, cyber investigations, and the customer landscape with the DACH region to anticipate evolving customer needs and maintain subject matter credibility.