Help Desk Technician

Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Requirements

• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Excellent interpersonal skills
• Ability to explain technical information in understandable language to non-technical staff members
• Flexibility to work a variety of shifts with minimal notice
• Available to work regular overtime
• Proficiency with Windows Operating system and Thin Client environments
• Excellent oral communication skills
• Detail-oriented to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve basic computer technical issues
• Extremely motivated self-starter
• Strong desire to learn
• Ability to work as a Team member

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance