Implementation Project Manager - #34972

The Implementation Project Manager is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. The role involves ensuring that all aspects of the communication, planning, and implementation of services sold to a company’s customer are well-managed.

Requirements

• Bachelor’s Degree or entry level project management experience preferred or additional relevant experience. Fields of Information Systems, Telecom, or related field desired
• At least 1 year of experience in Project Management
• Experience in a technology area (preference given to VoIP, networking, or telecom)
• Demonstrate excellent project management, consulting, and problem-solving skills
• Experience in Microsoft services
• Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner
• Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (remotely vs. onsite)
• Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients
• Able to effectively utilize implementation support staff
• Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly
• Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average)
• Excellent proficiency in both written and spoken English