Front Line Agent
Manpower MaltaMalta
Posted May 26, 2026
Full Time
About the Company
Manpower Malta is the Maltese arm of the global staffing and workforce solutions leader, ManpowerGroup. The company specializes in temporary and permanent recruitment, talent acquisition, and HR consulting across a broad spectrum of industries, from finance and IT to manufacturing and logistics. Leveraging the global network’s best practices while tailoring solutions to local market dynamics, Manpower Malta delivers data‑driven placement, workforce analytics, and upskilling programs that help businesses adapt to rapid digital change. Its commitment to diversity, inclusion, and sustainability sets it apart, positioning the firm as a trusted partner for both employers and job seekers in Malta’s evolving economy.
Job Description
Front Line Agent position at Malta, Malta. Responsible for customer support via phone, email, and chat. Must have experience in customer support, strong communication skills, and a customer-focused mindset.
Requirements
- Be the first point of contact for customer queries via phone, email, and chat
- Troubleshoot and provide technical support for software products
- Log and manage support tickets with clear details and accurate information
- Prioritise and track incoming issues to ensure timely resolution
- Identify recurring issues and suggest preventative improvements
- Escalate complex problems to the appropriate teams
- Deliver excellent customer service and build strong client relationships
- Maintain accurate and up-to-date client records
- Participate in on-call support rotations
Benefits
- Remote work
