Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Maintain/troubleshoot Windows servers, workstations and peripherals, and perform Windows system administrative support to include account management, installing software and monitoring systems.
Requirements
- Maintain/troubleshoot Windows servers, workstations and peripherals
- Perform Windows system administrative support to include account management, installing software and monitoring systems
- Maintain domain controllers, file and application servers
- Properly receive and triage customer incidents in the ticketing system
- Follow standard operating procedures to accurately log all tickets within the ticketing system
- Perform remote troubleshooting through diagnostic techniques
- Properly escalate unresolved tickets to the next tier of support
- Engage with customers throughout the process and follow up to ensure proper incident closure
- Ensure quality and productivity standards are maintained while meeting customer timelines
Benefits
- Paid Time Off
- Retirement Plan
- Health insurance