Senior Systems Administrator

Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Maintain/troubleshoot Windows servers, workstations and peripherals, and perform Windows system administrative support to include account management, installing software and monitoring systems.

Requirements

• Maintain/troubleshoot Windows servers, workstations and peripherals
• Perform Windows system administrative support to include account management, installing software and monitoring systems
• Maintain domain controllers, file and application servers
• Properly receive and triage customer incidents in the ticketing system
• Follow standard operating procedures to accurately log all tickets within the ticketing system
• Perform remote troubleshooting through diagnostic techniques
• Properly escalate unresolved tickets to the next tier of support
• Engage with customers throughout the process and follow up to ensure proper incident closure
• Ensure quality and productivity standards are maintained while meeting customer timelines

Benefits

• Paid Time Off
• Retirement Plan
• Health insurance