Meade Lexus of Southfield - Service BDC
MAP Automotive GroupMichigan, United States
Posted January 6, 2025
Full Time
About the Company
MAP Automotive Group operates seven dealerships across four states, offering a range of Lexus, Toyota, and CDJR vehicles. The company prioritizes employee development, providing extensive training and clear advancement paths to ensure high performance. MAP Automotive distinguishes itself through a superior guest experience, leveraging the latest technology and ināstore innovations. Additionally, the group is deeply committed to community outreach, supporting charities such as the UK Childrenās Hospital, the MAP Foundation, and Toys for Tots.
Job Description
At MAP Automotive, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
Requirements
- Answering incoming phone calls and online enquiries.
- Setting service appointments for customers through inbound and outbound communications
- Logging customer details and comments in our system.
- Following up with any "no show" customers.
- Maintaining thorough, up-to-date knowledge of our products.
- Adhering to all company policies and procedures.
- Maintaining contact with customers to ensure they are happy with our service.
- Ensuring potential customers are aware of any promotions.
- Forwarding customers concerns to the correct department manager and following-up
- Assisting with various other tasks at the dealership.
Benefits
- Medical, Dental, Vision and Disability
- 401K Plan
- Paid time off and vacation
- Paid Training
- Employee vehicle purchase plans