ESPECIALISTA DE GESTIÓN DE INCIDENCIAS DE TI

Join our team and take your career to the next level at MAPFRE! As an IT Incident Management Specialist, you will be part of a dynamic international environment where you can innovate and participate in global and cutting-edge technological projects.

Requirements

• Bachelor's degree in Computer Science, Telecommunications, or related fields.
• ITIL Foundation V4 certification and certifications related to monitoring, observability, cloud, networks, or security.
• Good English level to collaborate with international teams.
• Knowledge of operational environments 24x7 and IT operation centers or NOC/SOC with demonstrable experience working within them.
• Advanced knowledge of critical incident management in high-volume transactional ecosystems.
• Good handling of ticketing tools like Service Manager or similar and monitoring or observability platforms.
• Experience performing technical diagnostics in multidisciplinary environments, including knowledge of infrastructure, networks, middleware, databases, security, distributed architectures, and corporate services.
• Ability to analyze logs, metrics, and traces.
• Ability to correlate events, perform impact analysis, and root cause analysis (RCA) with structured methodologies.

Benefits

• Flexible working hours and remote work to facilitate your personal life.
• A flexible remuneration program that includes food subsidy, childcare support, health insurance, life insurance, employee discounts, etc.
• Access to an attractive pension plan.
• Discounts on our commercial products and services.
• Intensive summer workdays.
• You will be the protagonist of your learning journey, with access to thousands of resources to continue developing your technical knowledge.
• Participation in volunteer projects.
• A fantastic workplace! We are ranked among the 50 best companies to work for in Spain according to Forbes.
• We are diverse and unique!