Network Operations Centre - Support Specialist Tier 1
March NetworksOttawa, Ontario, Canada
Posted May 26, 2026
60000 - 65000 CAD
Full Time
About the Company
March Networks is a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world.
Job Description
March Networks is looking for a Network Operations Center (NOC) Tier 1 Support Specialist to monitor and maintain customer's install base of March Networks products, resolve health alerts, and create tickets for dealer onsite visits.
Requirements
- Provide remote product health monitoring function
- Perform remote diagnostics and apply fixes
- Log health alerts in the NOC's ticketing database
- Create and maintain tickets for customers who purchased the Field of View Service
- Ensure the Health Scan's product to customer mapping is correctly configured
- Participate in maintenance and administration of the NOC reporting and tracking database
