Personal Cruise Advisor

Margaritaville at Sea Personal Cruise Advisors are enthusiastic and results-driven sales professionals who help guests discover “A Better Way to Getaway.” This outbound telephone sales role is centered on guiding guests through the cruise planning and booking process, ensuring a seamless and enjoyable experience from start to finish.

Requirements

• Place a high volume of outbound calls
• Assist guests in planning and booking cruises
• Process new individual reservation requests
• Provide end-to-end customer service
• Maximize revenue opportunities
• Maintain focus and motivation
• Be solution-oriented and results-driven
• Provide accurate information and documentation
• Adhere to company policies and standards
• Escalate calls when necessary
• Work independently in a call center environment

Benefits

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Paid Time Off
• Holidays
• Vacation Time
• Complementary stand-by cruises
• Employee discounts on confirmed cruises
• Special rates for family and friends