As an Underwriting Support Specialist, you will serve as a resource to the underwriting team, gathering information, answering questions, and resolving low complexity issues for agents/brokers. You will also communicate with team members, agents/brokers, and other key business partners to research and gather necessary information to review, analyze and complete transactions.
Requirements
- Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
- Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
- Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
- Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
- Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
- Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
- Under Underwriter direction, attached appropriate forms and makes policy changes as requested.
- Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
- Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.
Benefits
- 401(k) with employer match contributions
- Employee Stock Purchase Plan
- PTO
- Corporate holidays and floating holidays
- Parental leave
