Director, Client Experience (Director, CX)

The Director, Client Experience leads a team of Client Experience Managers to deliver exceptional client experiences and achieve business goals. Key responsibilities include team leadership, value communication, portfolio oversight, automation integration, and client engagement.

Requirements

• Minimum 5-7 years of experience in digital marketing agency environment
• Comprehensive understanding of digital marketing strategies and campaign optimization
• Proven ability to manage, develop, and scale high-performing teams
• Exceptional communication and presentation skills
• Strong data analysis capabilities with experience in performance tracking and ROI optimization
• Experience with CRM systems, automation tools, and emerging AI technologies in marketing applications

Benefits

• Base Salary: $90,000 - $110,000
• Executive Level 2.75 weeks of PTO
• 40 hours of sick time per year
• 8 hours of mental health time per quarter
• Performance-contingent bonus structure
• Health insurance (Day 1 eligibility)
• 401(k) eligibility after one year