Assistant Front Desk Manager

Entry level management position responsible for leading and assisting with the successful completion of daily shift requirements at the front desk, striving to ensure guest and employee satisfaction and achieve the operating budget.

Requirements

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others.
• Supports daily Front Desk shift operations.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.