Guest Experience Expert(At Your Service Agent) - Protea Hotel Fire & Ice! by Marriott Cape Town

Guest Experience Experts at Protea Hotel Fire & Ice! by Marriott Cape Town are responsible for delivering memorable and unique experiences to guests, processing operational needs, addressing guest requests, and sharing highlights of the local area.

Requirements

• Actively listen and respond positively to guest questions, concerns, and requests
• Anticipate guests' service needs and assist other employees to ensure proper coverage and prompt guest service
• Stay up-to-date on the local area and provide specific recommendations to guests
• Manage access to technological devices within public spaces and provide basic troubleshooting assistance

Benefits

• Professional development opportunities
• Competitive compensation and benefits package
• Opportunity to work in a dynamic and diverse environment