Guest Experience Expert (Grand Tower Lounge)

The Guest Experience Expert is instrumental in delivering seamless experience to external and internal guests, working across departments and taking the initiative to deliver a wide range of services. They are empowered to move about their space and do what needs to be done in diverse environment.

Requirements

• Establish guest connection via email prior to arrival to customize the guest stay experience and be the one point of contact for all guest queries
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible

Benefits

• Medical, dental and vision insurance
• 401(k) retirement plan
• Paid time off
• Life insurance
• Disability insurance
• Travel perks