Guest Experience Expert (m/f/d)
MarriottHeidelberg, Baden-Württemberg, Germany
Posted December 18, 2025
Full Time
About the Company
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.
Job Description
We are looking for a Guest Experience Expert to create unforgettable moments for our guests as a Front Office Agent. You will be responsible for check-in and check-out, advising guests, and contributing to achieving department goals through upsells and enrollments. You will work as part of a diverse team and will be supported in your training and further education.
Requirements
- Completed training in the hotel industry or relevant professional experience at the front office
- Very good knowledge of German and English
- Good knowledge of MS Office applications, Opera knowledge is a plus
- Team player with a passion for the hotel industry
Benefits
- Permanent employment contract
- Consideration of your roster requests and predictable working hours
- Overtime compensation
- Upsell program
- Christmas and vacation bonuses
- Appreciation bonuses
- Employee referral program & capital-forming benefits
- Discounted employee accommodation
- F&B discount in over 8,000 Marriott hotels worldwide