Housekeeping Attendant

Respond to guest requests, fill carts, enter guest rooms, and clean areas. Follow company policies and maintain a clean and professional appearance. Welcome guests, anticipate and address their service needs, and support the team to reach common goals.

Requirements

• Respond promptly to requests from guests and other departments
• Fill cart with supplies and transport cart to assigned area
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
• Replace guest amenities and supplies in rooms
• Replace dirty linens and terry with clean items
• Make beds and fold terry
• Clean bathrooms
• Remove trash, dirty linen, and room service items
• Check that all appliances are present in the room and in working order
• Straighten desk items, furniture, and appliances
• Dust, polish, and remove marks from walls and furnishings
• Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway)
• Follow all company and safety and security policies and procedures
• Report any maintenance problems, safety hazards, accidents, or injuries
• Complete safety training and certifications
• Properly store flammable materials
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Support team to reach common goals
• Ensure adherence to quality expectations and standards
• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Stand, sit, kneel, or walk for an extended period across an entire work shift
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination