Benefit Service Associate

Under direct supervision, provides administrative and project support to client service teams. Prepares individuals for promotion to the Benefit Analyst position.

Requirements

• Assist client service teams with the insurance bidding and renewal process.
• Review census data, plan design, rate information, experience data, and related materials.
• Work with carrier representatives to resolve discrepancies and communicate with client service team members.
• Prepare and coordinate creation of new/renewal binders and iPad presentations, open enrollment communications, and other client presentation materials.
• Provide general administrative support to client service teams.
• Upload presentations to iPads, maintain iPads, and update client data to mobile applications.
• Work with website vendors to maintain client websites, create and maintain wallet ID cards, and process Broker of Record letters.
• Maintain client and carrier contacts, prepare client records to be filed, and update and assist in maintaining agency management and filing systems.
• Coordinate open enrollment and other client communication materials, research trends, and update benchmarking templates.
• Act as liaison for client to research and resolve coverage, claim, and administrative problems, and escalate claim issues within the department and with our carrier partners.
• Recognize areas of concern and potential issues and work with client service team to develop solutions, and adhere to internal process and procedures and keep abreast of changing regulations.

Benefits

• Health and welfare benefits
• Tuition assistance
• 401K savings
• Other retirement programs
• Employee assistance programs