Client Service Specialist

We're seeking a Client Service Specialist to join our Employee Health & Benefits team at Marsh McLennan Agency. As a Client Service Specialist, you'll support the service and production team in reaching overall agency revenue and retention goals by processing new and renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, and providing clients with information including plan information, rates, contributions, and carrier contacts. The ideal candidate will have a high school diploma or equivalent, demonstrated proficiency in computer applications, and strong organizational and project skills. A life and health insurance license or ability to obtain within 90 days, five years of industry-specific experience, and employee health & benefits designations are also desirable but not required.

Requirements

• Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business
• High school diploma or equivalent
• Demonstrated proficiency in computer applications such as Microsoft Office Suite
• Strong organizational and project skills
• Strong communication and interpersonal skills (written and verbal)
• Act with responsiveness, urgency, and professionalism in all matters
• Prioritize work to achieve timely completion of the most critical and sensitive activities
• Respond quickly to client requests and work to provide appropriate information
• Accept accountability for the quality of work

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work – minimum of 3 days in office each week
• Charitable contribution match programs
• Stock purchase opportunities