Technical Support Engineer
Martell MediaKelowna, British Columbia, Canada
Posted April 9, 2026
80000 - 90000 USD
Full Time
About the Company
The Martell Group exists to build people, brands, and ventures that create meaningful impact.
Job Description
We’re hiring a full-time Technical Support Engineer to own the customer support queue end to end, diagnosing issues with third-party API key failures, container connectivity problems, config sync failures, and memory/continuity bugs.
Requirements
- 2 to 4 years of experience in technical support, DevOps, SRE, or similar roles
- Strong Linux command-line skills
- Comfortable with SSH, Docker, and basic shell scripting
- Familiarity with AWS services
- Experience querying relational databases
- Ability to read TypeScript or Node.js code to trace logic and debug issues
- Strong written communication skills for customer tickets and internal GitHub documentation