Quality Compliance Specialist

This Quality Compliance Specialist role involves investigating customer complaints, preparing initial reports, facilitating investigations, and ensuring documentation is complete. The position assesses complaints, determines appropriate action based on regulations and procedures, and reports findings to relevant departments. The role requires strong computer skills, attention to detail, and effective communication.

Requirements

• Ability to follow instructions and procedures and prioritize tasks
• Ability to compile information, summarize, and input into quality database
• Fluency in English in writing and verbal communications
• Strong computer skills and expertise in Microsoft Office applications
• Highly organized and self-motivated
• Strong computer skills and expertise in Microsoft Office applications and charting programs
• Ability to interact effectively on a team and with internal and external customers
• Demonstrated excellent technical writing and verbal communication skills
• Demonstrated independent worker with ability to focus and prioritize
• Logical approach to decision making