Service Desk Agent
MassachusettsBoston, Massachusetts, United States
Posted March 30, 2026
Full Time
About the Company
The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts.
Job Description
We're seeking a Service Desk Agent to provide day-to-day support for the OSD Service Desk, responding to inquiries from buyers, vendors, and internal staff, delivering high-quality customer service, and resolving or escalating issues as appropriate.
Requirements
- Provide day-to-day support for the OSD Service Desk
- Accurately document and track customer interactions using the SugarCRM Case Management system
- Collaborate with cross-functional teams to support OSD projects and initiatives
- Deliver Tier II technical support for eProcurement platforms
- Identify opportunities to streamline procurement processes and drive continuous improvement
- Support the eProcurement solution
Benefits
- Comprehensive Benefits