ServiceNow Developer
MassMutual IndiaHyderabad, Telangana, India
Posted February 11, 2026
Full Time
About the Company
MassMutual India is a strong, stable, and ethical business with industry leading pay and benefits. We value diversity and inclusion and celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone.
Job Description
We are looking for a mid-level ServiceNow Developer to join our team and help us deliver high-quality solutions to our clients. You will be responsible for designing, developing, testing, and implementing ServiceNow applications and integrations, as well as providing technical support and guidance to customers and stakeholders.
Requirements
- 3+ Years of experience and Strong knowledge of ServiceNow platform, ITSM, ITOM, ITAM and other modules.
- Experience in Flow design, ACL's, Script Includes, UI policies, Client scripts, Business rules, Server-side scripting (JavaScript, Glide API).
- Understanding of integrations (REST/SOAP APIs) and Single Sign-On (SSO).
- Knowledge of Performance Analytics and reporting in ServiceNow.
- Experience in developing Custom Applications.
- Knowledge in building AI agents using Agentic AI.
- Implementation of new functionalities in ServiceNow using OOTB best practices.
- Automation of the existing process to reduce manual efforts.
- Excellent communication and collaboration skills with stakeholders.
- Analyze business requirements and translate them into functional and technical specifications for ServiceNow applications and integrations.
- Develop, configure, and customize ServiceNow modules, workflows, forms, reports, dashboards, and scripts using best practices and standards.
- Perform unit testing, system testing, and user acceptance testing of ServiceNow solutions and ensure quality and performance.
- Deploy and maintain ServiceNow applications and integrations in various environments using update sets, migration tools, and version control.
- Provide technical support and troubleshooting for ServiceNow issues and incidents and resolve them in a timely manner.
- Collaborate with project managers, business analysts, developers, and end users throughout the project lifecycle and ensure effective communication and documentation.
- Stay updated with the latest ServiceNow features, releases, and best practices, and provide recommendations for improvement and innovation.
