Director, Site Reliability Engineering

Mastercard is seeking a Director, Site Reliability Engineering to lead the vision, strategy, and execution of the Infrastructure SRE organization supporting mission critical Payment Networks applications. The role involves providing strong technical leadership, mentoring engineers, establishing key team OKRs and KPIs, and fostering a culture of innovation and collaboration.

Requirements

• 5–10 years’ experience as a technology leader in Site Reliability Engineering, Infrastructure Operations, or delivering large‐scale infrastructure solutions.
• Strong people and performance management skills, with a demonstrated ability to coach, mentor, mature, and motivate high‐performing technical teams.
• Proven experience driving a culture of accountability, continuous improvement, and operational excellence.
• Deep knowledge of core infrastructure technologies, including database, compute, storage, networking, cloud platforms, virtualization, and containerization.
• Strong understanding of infrastructure architecture principles, including lifecycle management, governance and operational readiness.
• Ability to lead teams through complex technical problems, with a proven track record in root cause analysis (RCA) across multi‐disciplinary engineering groups.
• Strong working knowledge of ITIL best practices, including Change, Incident, Problem, and Service Management.
• Demonstrated experience improving operational processes, reducing incident noise, and enhancing system reliability and availability.
• Skilled in driving data‐driven operational decisions, using SLIs/SLOs, KPIs, and service health metrics.
• Knowledge of SRE principles, including automation, observability, monitoring, capacity management, and resilience engineering.
• Experience implementing infrastructure-as-code, automation frameworks, and continuous improvement initiatives that reduce toil and enhance stability.
• Excellent communication skills with the ability to translate complex technical issues into clear, actionable information for senior leaders and non‐technical stakeholders.
• Strong collaboration mindset with a history of partnering effectively across Product, Engineering, Architecture, and Security teams.
• Demonstrated success leading teams through large‐scale change initiatives, platform migrations, cloud adoption, or major service transformations.