Manager, Customer Success

The Manager, Customer Success role is responsible for developing and delivering strategic priorities within the region, ensuring priority customers experience positive change through more effective use of Services network products. The Manager will work closely with cross-functional teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.

Requirements

• Leverage insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
• Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management)
• Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
• Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
• Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
• Successful track record of identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
• Experience in creative thinking and development of innovative solutions to complex customer challenges