Customer Service Officer (West)
Masters Career Consultancy Pte LtdSingapore, Singapore
Posted December 11, 2025
Full Time
About the Company
Masters Career Consultancy Pte Ltd specializes in staffing and talent acquisition consulting for leading organizations across diverse industries. The firm delivers end‑to‑end recruitment solutions, from talent sourcing and assessment to onboarding and workforce strategy. Its partner‑centric approach places client needs at the forefront, enabling deep collaboration and tailored solutions that align with business objectives. This client‑first philosophy, combined with industry expertise, distinguishes Masters Career Consultancy as a trusted partner for organizations seeking high‑quality talent and strategic workforce planning.
Job Description
Customer Service Officer position at an MNC Logistic Company in Singapore, responsible for processing customer orders, submitting reports, investigating incidents, and adhering to SOPs and WIs.
Requirements
- Ensure customers orders are processed in a timely and accurately manner
- Ensure reports are submitted on a timely to established customers schedules
- Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
- Liaise and update customer closely to resolve customer orders or shipments related issues
- Ensure all billings are done timely & accurately with all necessary supporting documents
- Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI)