Service Desk Agent
Masters Career Consultancy Pte LtdSingapore, Singapore
Posted January 6, 2026
33600 - 33600 SGD year
Full Time
About the Company
Masters Career Consultancy Pte Ltd is a staffing and talent acquisition consulting firm that partners with leading businesses across a range of industries. The company specializes in delivering customized recruitment solutions, leveraging deep industry knowledge and a partner‑centric approach. By aligning its strategies closely with client goals, Masters Career Consultancy ensures a thorough understanding of each organization’s unique talent needs. This collaborative model sets the firm apart, enabling it to consistently achieve successful hiring outcomes and foster long‑term client relationships.
Job Description
Provide 1st Level Technical Support to users over phone, via remote assistance tool, and emails. Escalate, track, and resolve incident/service requests/problems in a professional and timely manner.
Requirements
- Minimum 6 months of experience in IT service desk environment
- Relevant technical IT expertise and skills in latest Windows, Linux & MAC OS
- Good communication (written and oral) skills in English language
- Good telephony skills
- Good problem solving and interpersonal skills, self-awareness, self-control, and motivated in customer handling
- Demonstrate initiative and tactfulness and willingness to serve
- Able to apply knowledge with other people, especially in a crisis situation, work in team environment
- Able to express oneself clearly
Benefits
- Up to $2800 salary (subject to qualification & relevant working experience)