Hinge is seeking a Staff AI Engineer for Trust & Safety Operations to architect the foundational workflows, guardrails, and tooling for AI agents in Moderation, Appeals, and Support workflows. The successful candidate will have expertise in agentic & workflow-orchestration, applied AI engineering, rapid prototyping, and human-in-the-loop system design.
Requirements
- 7+ years of software or machine-learning engineering experience, with a recent focus on AI-driven automation or agentic systems.
- 2+ years delivering solutions that combine automated decision support with human-in-the-loop review, ideally in Trust & Safety, customer support, or adjacent domains.
- 2+ years designing and tracking operational metrics that demonstrate ROI, accuracy, and user-experience improvements for automated workflows.
- 1+ years of hands-on work prototyping or operating agentic workflows (e.g., MCP, Agentspace, n8n) in real-world or open-source projects.
- A degree in computer science, engineering, or a related field (or equivalent practical experience).
- Proven ability to design, build, and operate multi-step LLM agents with modern coordination frameworks.
- Deep Python skills plus hands-on experience integrating foundation models and crafting robust prompts and utilizing vector databases.
- Comfortable shipping quick proofs of concept, running A/B or shadow launches, and iterating based on data.
- Skilled at wiring external services and internal data into agent workflows through well-designed APIs and schemas.
- Able to blend automation with human oversight through clear escalation paths, review checkpoints, and moderator tooling.
- Talent for translating technical workflows into clear, actionable training for non-technical teams and supporting their day-to-day adoption.
- Proven skill thriving in high-ambiguity, fast-moving environments—prioritizing effectively, adapting plans quickly, and delivering impact amid shifting requirements.
Benefits
- 401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
- Professional Growth: Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months.
- Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
- Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation.
- Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise.
- ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remote—that hold regular meetings, host events, and provide dedicated support to the organization & its community.
