IT Support Technician

As an IT Support Technician, you will provide frontline assistance to both on-site and remote team members, diagnosing and efficiently resolving hardware, software, and network issues. You will also contribute to the onboarding process for new employees and create and maintain knowledge base documentation.

Requirements

• 2+ years of experience in a similar help desk or technical support role
• Solid knowledge and hands-on experience with Mac and Windows operating systems
• Familiarity with troubleshooting peripherals
• Proficiency in supporting end-users utilizing softphone-based telephony solutions
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to work independently and prioritize tasks

Benefits

• Unlimited Paid Time Off
• Company covered Health, Dental & Vision insurance
• 401(k) Retirement Plan
• Continuing education, licensing and professional development paid for by Matic