Field Service Technician

The Field Service Technician provides on-site services for customers, distributors, and sales through installation, training, repair and preventative maintenance of the business’ equipment.

Requirements

• Assists with the installation of systems including custom applications.
• Repairs equipment at customer site.
• Provides technical assistance, via phone and email, to help troubleshoot and repair equipment, coordinates problem resolution with product services, engineering, customer service and other personnel.
• Tests and verifies electrical motors, sensors, control circuits, power circuits, and other items required to verify proper electrical wiring installation for control panels and their associated devices/motors.
• Verify mechanical and pneumatic components are properly installed.
• Recommends repairs, replacements and other solutions.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members.
• Maintains equipment inventory, tool kits, repair parts and company vehicle.
• Provides service support for sales during sales calls and provides support for new products, working with product management and sales.
• Submits reports and documentation and maintains necessary system information for job tracking.
• Completes system information in a timely manner to ensure accurate and timely billing.
• Promotes sales of maintenance agreements, new products, spare parts and consumables.
• Arranges for transportation, lodging, and meals during trips.
• Additional duties as assigned.