Head of Service Assurance
MaxisKuala Lumpur, Kuala Lumpur, Malaysia
Posted October 22, 2025
Full Time
About the Company
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
Job Description
We're looking for a Head of Service Assurance to lead enterprise servicing with a focus on real customer needs, simplify processes, deliver gold-standard service, and foster teamwork to maintain Maxis’s reputation for excellence in telecommunications.
Requirements
- Telecom industry expertise (Expert)
- Account management (Advanced)
- Team leadership (Advanced)
- Technical liaison (Experienced)
- Complaint management (Experienced)
- Crisis communication (Advanced)
- Analytical skills (Experienced)
- Negotiation and empathy (Advanced)
