The Project Coordinator - Customer Service role is responsible for providing day-to-day support for customer accounts, managing orders, coordinating schedules, and ensuring accurate communication across project stakeholders.
Requirements
- Prepare quotes and convert them into orders
- Process order changes and maintain updated project documentation
- Monitor outstanding orders, track ship dates, and manage status reports
- Generate and manage service orders and coordinate scheduling
- Maintain and update project tracking and status reports
- Provide updates on order status, issues, and timelines
- Track and resolve problem tickets and service issues
- Audit and Compliance
- Ensure accuracy of orders, pricing, and documentation
- Identify and resolve discrepancies related to products or services
- Maintain compliance with company processes and standards
- Identify opportunities to improve coordination workflows and efficiency
- Support consistent use of systems and tools for tracking and reporting
- Respond to customer inquiries via phone and email
- Communicate updates related to orders, deliveries, and project timelines
- Coordinate storage and delivery activities
- Support team operations including receptionist backup when needed
Benefits
- Medical, dental, and vision insurance
- PTO and holidays
- Professional development opportunities
- 401K with Company match of up to 2%
- Summer Fridays