Project Coordinator - Customer Service

The Project Coordinator - Customer Service role is responsible for providing day-to-day support for customer accounts, managing orders, coordinating schedules, and ensuring accurate communication across project stakeholders.

Requirements

• Prepare quotes and convert them into orders
• Process order changes and maintain updated project documentation
• Monitor outstanding orders, track ship dates, and manage status reports
• Generate and manage service orders and coordinate scheduling
• Maintain and update project tracking and status reports
• Provide updates on order status, issues, and timelines
• Track and resolve problem tickets and service issues
• Audit and Compliance
• Ensure accuracy of orders, pricing, and documentation
• Identify and resolve discrepancies related to products or services
• Maintain compliance with company processes and standards
• Identify opportunities to improve coordination workflows and efficiency
• Support consistent use of systems and tools for tracking and reporting
• Respond to customer inquiries via phone and email
• Communicate updates related to orders, deliveries, and project timelines
• Coordinate storage and delivery activities
• Support team operations including receptionist backup when needed

Benefits

• Medical, dental, and vision insurance
• PTO and holidays
• Professional development opportunities
• 401K with Company match of up to 2%
• Summer Fridays