Service Representative
McGill UniversityMontreal, Quebec, Canada
Posted April 15, 2026
58840 - 72920 CAD
Full Time
About the Company
McGill University is a leading institution of higher learning with a strong commitment to equity and diversity.
Job Description
The Service Representative will provide general information concerning admissions, course and program registration, and direct inquiries to student accounts. They will maintain student records, resolve issues, and refer complex cases to the Assistant Supervisor.
Requirements
- 3 years of related experience
- DEP - Office Systems or Secretarial Studies
- Excellent customer service skills and ability to work with diverse international student population
- Knowledge of English (level # 3 on a scale of 0-4)
- Experience with student mobility, student exchange programs, and international education
Benefits
- Competitive benefits package (Health, Dental, Life Insurance)
- Defined contribution pension plan (with employer contribution up to 10%)
- Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
- Competitive vacation policy
- Two (2) personal days
- Two (2) floating holidays
- Nine (9) 'Summer Fridays' - paid days off between the St-Jean Baptiste holiday and Labour Day
- Paid time off over the December holiday period
- Tuition waiver for regular employees and their dependents
- Up to two (2) days of remote work per week where the position permits
