Customer Care Representative

The primary focus of an Aesthetics Customer Care Representative is to answer calls directly from the phone queue, entering orders, initiating return requests, tracking order progress, and providing information as requested and needed from the customer. They must treat all customers with empathy and always strive to provide first call resolution.

Requirements

• High School Diploma / College Degree Preferred
• General Computer and Keyboarding Skills
• Microsoft Office Skills – Word, Excel (ability to filter and find), PowerPoint
• Ability to Multitask
• Ability to thrive under pressure in a fast-paced environment
• Ability to work within given Schedule Adherence tolerances
• Well Spoken and a Clear Communicator
• Customer Service Experience Preferred
• Works well in a team driven environment
• Strong Sense of Urgency

Benefits

• Competitive compensation package
• Annual bonus or long-term incentive opportunities