IT Help Desk Technician

IT Help Desk Technician responsible for providing technical support to clients, diagnosing issues, and resolving problems in a timely manner while maintaining excellent customer service.

Requirements

• Provide first-level technical support to end users for various software and hardware issues.
• Document all interactions and resolutions in our ticketing system for tracking and future reference.
• Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
• Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
• Continuously learn and stay updated on new technologies and systems relevant to the company's services.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Ongoing training and professional development opportunities.