IT Help Desk Technician

The IT Help Desk Technician provides first-level technical support to end users, troubleshooting software and hardware issues while delivering outstanding customer service. They manage incoming calls, emails, and ticketing inquiries, collaborate with other IT teams, and continuously learn about new technologies.

Requirements

• Strong passion for technology and helping others with IT issues.
• Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
• Excellent communication skills and a customer-oriented attitude.

Benefits

• Competitive base salary
• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Ongoing training and professional development opportunities
• Fast-paced and collaborative work environment with opportunities for career advancement