Analyst, EHR Support
MDVIPBoca Raton, Florida, United States
Posted March 25, 2026
Full Time
About the Company
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians.
Job Description
The Support Analyst provides tier-one and tier-two support to MDVIP-affiliated practices utilizing the athenaOne Electronic Health Record (EHR) platform. This role ensures timely, accurate resolution of application and workflow-related issues through proactive case management, detailed documentation, and strong collaboration with internal MDVIP teams and external vendors.
Requirements
- Provide day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting access, workflow, and configuration issues.
- Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up.
- Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement.
- Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues.
- Assist with user provisioning, system configuration checks, and validation for new and existing practices.
- Maintain up-to-date case notes and communication records in Salesforce.
- Contribute to knowledge base articles, job aids, and process improvement initiatives.
- Provide excellent customer service and support to physicians and staff, ensuring a positive user experience.
Benefits
- Comprehensive benefits: health, dental, vision insurance, and retirement plans.
- Professional development: access to ongoing training and leadership development programs.
- Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
