Dispatcher/Customer Service Representative

The Dispatcher/Customer Service Representative role involves coordinating service calls, dispatching technicians, managing appointments, handling customer inquiries, and providing excellent service to customers. This position requires multitasking, prioritization, and strong communication skills to ensure smooth operations.

Requirements

• High school diploma or equivalent.
• Previous experience in dispatch, customer service, or a similar role preferred.
• Experience in HVAC, plumbing, electrical, construction, or logistics industries is a plus.
• Proficiency in scheduling and dispatching software (e.g., ServiceTitan).
• Strong computer skills, including Microsoft Office (Word, Excel, Outlook).
• Ability to use GPS tracking and mapping systems.
• Excellent verbal and written communication skills.

Benefits

• Competitive compensation and benefits package
• Opportunity to work in a dynamic and fast-paced environment
• Supportive team culture with growth and career development opportunities
• A chance to make a direct impact on customer satisfaction and operational efficiency.