Dispatcher/Customer Service Representative

This Dispatcher/Customer Service Representative (CSR) role focuses on coordinating service calls, dispatching technicians, and providing excellent customer support. The role involves assessing customer needs, managing appointment scheduling, ensuring quality service, and maintaining accurate records. It requires strong communication, multitasking, and a customer-focused approach.

Requirements

• Respond to customer inquiries via phone and email.
• Manage service appointment scheduling and coordinate with dispatchers.
• Maintain accurate records of appointments and customer details.

Benefits

• Competitive compensation and benefits package
• Opportunity to work in a dynamic and fast-paced environment
• Supportive team culture with growth and career development opportunities
• A chance to make a direct impact on customer satisfaction