Dispatcher/Customer Service Representative

This Dispatcher/Customer Service Representative role focuses on coordinating service calls, dispatching technicians, and ensuring high-quality service delivery. The position requires excellent multitasking, prioritization, and communication skills to manage schedules, address customer concerns, and maintain accurate records. Responsibilities include customer service, appointment scheduling, and process improvement.

Requirements

• Respond to customer inquiries via phone and email.
• Provide detailed information on services, scheduling, and options.
• Manage appointment scheduling and coordinate with dispatchers.
• Maintain accurate appointment records and customer information.

Benefits

• Competitive compensation and benefits package
• Opportunity to work in a dynamic and fast-paced environment
• Supportive team culture with growth and career development opportunities
• Opportunity to make a direct impact on customer satisfaction and operational efficiency