Dispatcher/Customer Service Representative

As a Dispatcher/Customer Service Representative, you will be responsible for coordinating service calls, dispatching technicians, and ensuring high-quality service delivery. Your primary responsibility will be to assess customer needs and align them with technician availability, ensuring seamless operations.

Requirements

• High school diploma or equivalent
• Previous experience in dispatch, customer service, or a similar role
• Experience in HVAC, plumbing, electrical, construction, or logistics industries is a plus
• Proficiency in scheduling and dispatching software (e.g., ServiceTitan)
• Strong computer skills, including Microsoft Office (Word, Excel, Outlook)
• Ability to use GPS tracking and mapping systems
• Data entry and record-keeping accuracy
• Excellent verbal and written communication skills
• Strong active listening and problem-solving abilities
• Ability to handle high-pressure situations and multitask effectively
• Professional and courteous phone etiquette
• Strong attention to detail and ability to prioritize tasks
• Ability to manage multiple service requests and coordinate field technicians efficiently
• Strong time management skills and ability to adapt to changing priorities
• Ability to work independently and as part of a team
• Strong conflict-resolution skills and ability to de-escalate difficult customer interactions
• Familiarity with industry terminology and procedures is a plus
• Ability to work flexible hours, including evenings and weekends, if required

Benefits

• Competitive compensation
• Benefits package
• Opportunity to work in a dynamic and fast-paced environment
• Supportive team culture with growth and career development opportunities
• Chance to make a direct impact on customer satisfaction and operational efficiency