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Operations Manager - Call Center
Med-MetrixPasig, Philippines
Posted February 9, 2026
Full Time
About the Company
Med-Metrix is a leading provider of Revenue Cycle Management solutions for hospitals, health systems, and physician practices. Leveraging proprietary technology, advanced analytics, and a highly trained workforce, the company optimizes patient experience, billing accuracy, and revenue recovery. Its portfolio spans revenue cycle, business intelligence, managed care improvement, physician advisory, contract and denial recovery, and patient accounting services. Med-Metrix distinguishes itself through a culture of continuous learning—offering tailored training via Med-Metrix University—and a commitment to empowering employees to grow and excel in a collaborative environment.
Job Description
The Operations Manager - Call Center will ensure that the department is consistently providing quality service to all customers, exploring opportunities to improve efficiencies and overall productivity.
Requirements
- Bachelor’s degree (B. A.) or equivalent
- Three to five years related experience
- At least 3 - 6 years of managerial experience
- Knowledge of Payor/Insurance Benefits
- Proficiency in Epic, GE, ECW a plus
- Proficiency in the use of Excel Spreadsheets, PowerPoint, and various software programs