Customer Onboarding Specialist - Ontario

Join MEDFAR Clinical Solutions as a Customer Onboarding Specialist and contribute to improving clinical processes. As a full-time remote employee, you will support clinic staff in the optimal use of our web-based electronic medical record (EMR), ensuring a successful implementation adapted to the reality of each clinic.

Requirements

• Post-secondary studies in the field of health, education, health software, and project management or equivalent experience
• 2 to 3 years of relevant experience in project management and software deployment
• Strong sense of organization and structure of a work plan
• Excellent customer service and thoroughness
• Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others
• Excellent communication in French & English, both orally and in writing
• Valid Class 5 driver’s license and access to a vehicle
• Flexibility in schedule and ability to travel throughout Ontario

Benefits

• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks + 1 additional week between Christmas and New Year
• Annual training allowance ($1,500) to support your professional development
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• All IT equipment is provided, with additional gear if needed
• Internal growth opportunities (promotions, internal mobility)
• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
• A company culture focused on transparency, collaboration, and innovation