Client Experience Project Manager

Medica is a nonprofit health plan seeking a Client Experience Project Manager to coordinate client-specific requests and support client satisfaction throughout the project lifecycle. The ideal candidate will have a bachelor's degree in Business Administration, Project Management, or equivalent experience and 5 years of experience beyond degree.

Requirements

• Collaborate with sales, client services, and other departments to coordinate project activities and resource allocation
• Manage customer-specific data files, including NDA’s and vendor partner data issues
• Provide regular updates to stakeholders regarding project status, challenges, and opportunities for process improvement
• Drive process improvement initiatives by analyzing and enhancing existing workflows
• Lead the oversight for client-specific audits
• Generate and manage complex reporting and handle ad hoc reporting requests

Benefits

• Competitive medical, dental, vision
• PTO
• Holidays
• Paid volunteer time off
• 401K contributions
• Caregiver services