CX Engineer/Developer - Telephony

Medica is seeking an experienced CX Engineer / Developer to lead the modernization of our contact center member and agent experience. This role is ideal for an innovative and strategic thinker with a depth of experience in telephony and broader cloud-based network engineering initiatives.

Requirements

• Bachelor's degree or equivalent experience in related field
• 7 years of related work experience beyond the degree
• Proven expertise in telephony design, modernization, support, and operations
• Strong analytical, problem-solving, and communication skills
• Proficiency in frameworks that span legacy systems to cloud based systems
• Demonstrated design and implementation experience with CCAS such as RingCentral or Five9
• Integration development experience with CRM tool such as Salesforce
• Demonstrated leadership experience

Benefits

• Competitive medical, dental, vision
• PTO
• Holidays
• Paid volunteer time off
• 401K contributions
• Caregiver services