Member Retention Specialist

This is a full-time, on-site position based in Fort Lauderdale, FL where you will be a Member Retention Specialist, offering a warm welcome, answering questions, and helping members feel confident in their coverage from the very first interaction.

Requirements

• High school diploma or equivalent
• At least 1 year of customer service or phone-based support experience
• Strong verbal communication skills and a professional, friendly tone
• Active listening and interpersonal skills that help you build trust quickly
• Proficiency using computer systems and basic Microsoft tools (Outlook, Teams)
• A sense of responsibility when handling member information with care and confidentiality
• Dependable time management and ability to work independently in an on-site team environment

Benefits

• health, dental & vision insurance
• 15 days PTO
• 401(k) program with an employer match
• paid time off
• company-paid short-term disability, long-term disability, and basic life insurance