Retention Specialist

Medical Guardian is seeking enthusiastic and compassionate retention specialists who will thrive in our culture of growth and development with a passion for genuinely helping our customers to live a life without limits.

Requirements

• Handle inbound and outbound calls every day with urgency, care and expertise.
• Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement as a critical part of successful performance.
• Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests.
• Execute, monitor, and coordinate repricing for designated customers in the existing customer base.
• Communicate clearly in both oral and written form.
• Identify and assess customers' needs to achieve satisfaction Make independent decisions to resolve customer issues and concerns with strong problem solving;
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Demonstrated ability to consistently achieve sales targets.
• Excellent time management skills.
• Ability to handle multiple tasks with strong attention to detail.
• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
• A passion for generating sales with a proven call center experience.
• Utilize rapport building to best meet the needs of the customer in the most sincere and ethical manner.
• Display a competitive spirit to meet and exceed company wide and personal sales goals.
• Satisfactorily complete background / employment history investigation and drug screening.
• Computer proficient with the ability to multi-task.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)