Director, Compliance Services will serve as the senior subject matter expert (SME) for the Stakeholder Engagement (SE) platform, acting as a strategic advisor to customers and an internal thought leader across the organization.
Requirements
- Maintain deep, current expertise in U.S. and global life sciences compliance requirements related to HCP/HCO engagements, interactions, and transparency reporting
- Serve as the primary compliance advisor for SE customers, providing guidance on regulatory interpretation, risk mitigation, and industry benchmarking
- Anticipate compliance trends, emerging regulations, and evolving industry expectations; translate updates into actionable internal recommendations
- Develop and maintain an expert-level understanding of the Stakeholder Engagement product—including configuration, workflows, data dependencies, reporting logic, and upcoming roadmap features
- Evaluate how product enhancements, defects, or configuration choices affect customer compliance obligations, data integrity, and operational workflows
- Work closely with Implementation and Customer Success teams to ensure customers are configured and supported in a manner consistent with compliance expectations and best practices
- Support Sales as the compliance SME during demos, RFPs, prospect discussions, and conference participation
- Contribute to the design and delivery of internal training programs, playbooks, and knowledge-based content to elevate organizational expertise on compliance and SE product requirements
- Build trusted, long-term relationships with customers, acting as their strategic compliance advisor and escalation point for complex issues
- Proactively engage customers to understand evolving business needs, pain points, and strategic objectives; translate insights into product or process improvements
- Participate in key customer meetings, governance forums, and business reviews to reinforce alignment and demonstrate product and compliance leadership
- Lead or participate in specialized compliance engagements, including assessments, audits, policy reviews, customized training, and best-practice consultations
- Represent the organization at industry conferences, webinars, and professional associations to strengthen brand reputation and support commercial growth
- Develop thought-leadership content (whitepapers, presentations, guidance documents) to support customers and internal teams
- Influence and lead across functions without direct authority
- Translate complex compliance concepts into practical guidance
- Identify root causes and drive resolution in complex customer environments
- Manage multiple projects simultaneously
- Establish trust and credibility quickly with customers
Benefits
- Merit-based compensation
- Competitive base salary plus bonus
- Unlimited PTO (Paid Time Off)
- Paid Holidays and Sick Leave
- 401k+ Match
- Comprehensive health, dental, and vision insurance
- Paid Parental Leave
- Health and wellness perks
